Privacy Policy

Last updated: April 2026

1. Information We Collect

FaceLab collects personal information that you voluntarily provide when you contact us, book a consultation, or use our services. This may include your name, email address, phone number, medical and dental history, and treatment records.

2. How We Use Your Information

We use your personal information to provide dental and medical care, communicate with you about appointments and treatment, process payments, and improve our services. We do not sell your personal information to third parties.

3. Clinical Records

Your clinical records are managed through Bistec Care, our secure clinical platform. All medical records are stored in compliance with applicable healthcare data protection regulations and the Sri Lanka Medical Council guidelines.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our clinical platform uses industry-standard encryption.

5. Third-Party Services

We may use third-party services for appointment scheduling, payment processing, and communication. These services are bound by their own privacy policies and are selected for their commitment to data security.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@facelab.care.

7. Contact

For questions about this privacy policy or your personal data, please contact us at:

FaceLab
Unit No. L8-37, Level 8
The Shoppes at City of Dreams
No. 1, Justice Akbar Mawatha
Colombo 02, Sri Lanka
Email: info@facelab.care
Phone: +94 71 011 1166